Booking with us doesnít mean you are locked in. At these uncertain times things can change and with flexible booking conditions we want to offer you some extra peace of mind.
These terms are valid during winter season 2020-21.
For all winter tours 2020-21 we offer free cancellation until 31.12.2020 except for December departures until 15.11.2020
Change booking dates
We allow you to choose a different booking date once, as long as places are available and the change is done 2 weeks prior to arrival at latest.
You can postpone your booking to the next winter season as well. If you canít pick your new dates at the time of cancellation, we offer a full credit towards a future trip with us. Eg. if you have booked a tour for the winter 2020-21 which you canít make, weíll give you a credit which can be used until the end of the winter season 2021-22.
Choose a different tour
In case your new dates and your previous tour no longer work out you can choose a different tour with us. The tour price will be updated accordingly (Note: No refund).
At the time of booking you only need to pay the deposit of 100 Ä per person (on online bookings 15 %). The full payment is due only 14 days prior to departure.
In case you have to cancel your booking and you donít want to change the date/tour or receive the credit for a future booking, our standard cancellation conditions apply (excluding the above mentioned free cancellation policy). Standard cancellation conditions are applied if you want to cancel the tour due to cancelled flights.