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FAQ

What is a guaranteed departure?

For most tours we offer guaranteed departure dates. There is no minimum number of participants and when you book, we guarantee the tour will run. Groups on guaranteed departures are multinational and the guiding language is English.

Is my booking directly confirmed?

Tours with guaranteed departures
*If you book online, you’ll get the instant confirmation.
*If you book by email, the booking won’t be valid until you get our confirmation. We recommend no flights are booked until you have had our reply.

Tours on request
When bookings are, ‚on request,’ it means availability for the chosen accommodations needs to be checked. If any accommodations are fully booked, we will contact you to discuss alternative accommodations or dates.

Can a tour be tailored?

On guaranteed departure dates the program is fixed. Tours for groups can be tailored to your requirements. If you wish to have a proposal for a tailored group tour please contact us.

Are tours suitable for children?

There are several tours especially designed for families with children; these also include child prices.

Our hiking/skiing/snowshoeing tours are not suitable for small children as they are too physically demanding. It is difficult to give an age limit for these tours as it depends on the individual and his/her physical abilities and we leave this to the discretion of the parents or guardians.

How do I organize my flights?

You must book your flights yourself or through your local travel agent. Be sure to book your flights after you have received the final confirmation from us.

Is it possible to travel by bus or train instead of flying?

Yes. It is possible to travel by bus/train from Helsinki to the departure point of the trip. Please do not hesitate to contact us for further information.

Can you assist me with buses or trains to get to my destination?

We can help you to find the most suitable connections but we can’t book tickets for you. 

Can you book me a hotel in Helsinki?

Yes we can. Many of our guests make a stop-over in Helsinki and we can take care of the hotel bookings.